Return & Refund

AORUS Official Brand Store

Last updated: Oct 22, 2025

This Return & Refund Policy applies to purchases made through the AORUS Brand Store at store.aorus.com.

1. Return Eligibility

14-Day Cooling-Off Period

    • EU consumers have the right to withdraw from their purchase and return the entire order within 14 calendar days of delivery, without providing any reason.
    • Refunds for returns during this period will be issued in full.

Defective or Incorrect Products

    • In addition, you may request a return if:
      • Defective or Damaged Products: The product is defective or damaged upon arrival.
      • Incorrect Items: You received an incorrect item.
2. Return Process

To initiate a return:

    1. Log in to your account on the AORUS Brand Store.
    2. Navigate to Account > Orders > Return Item.
    3. Select the order and item(s) you wish to return and provide a reason.
    4. Submit the return request for review.

We will review your return request within 7 business days. Once approved, you will receive instructions on how to proceed.

3. Return Conditions

Returned items must meet the following conditions:

    • Original Packaging: The product must be returned in its original packaging.
    • Complete Contents: All accessories, manuals, and components must be included.
    • Unused Condition: The product should be unused and in resalable condition.
    • Promotional Gifts: If the product was delivered with a promotional gift, the gift must also be returned in undamaged condition.

If the product is incomplete, missing accessories, or otherwise not in its original condition, we reserve the right to deduct the corresponding value from your refund.

4. Return Shipping
    • Covered by GIGABYTE: Return shipping charges will be covered by GIGABYTE for up to two years from the date of delivery.
    • Authorized Returns Only: Please do not send any product back without submitting a return request and receiving instructions.
5. Refund Process
    • Inspection: Once we receive the returned product, it will be inspected to confirm eligibility.
    • Timeline: Refunds will be processed within 14 business days after we receive the returned product.
    • Refund Method: Refunds are issued to the original payment method only.
    • Partial Refunds: If the returned product is incomplete, damaged, or shows signs of misuse, the refund amount may be reduced accordingly.
6. Returns After 14 Days – RMA / Warranty
    • Once the 14-day statutory withdrawal period has passed, returns are only accepted for defective, damaged, or DOA products under our warranty/RMA policy.
    • Customers can submit a return request through the AORUS Brand Store following the same process as during the 14-day withdrawal period (Account > Orders > Return Item).
    • We may provide repair, replacement, or full/partial refund depending on the product and circumstances.
    • Returned products must be complete and in original condition, including packaging, accessories, and any promotional gifts.
7. Warranty Claims

For warranty-related issues beyond the return period, please refer to our Warranty Policy:
https://www.aorus.com/support/Consumer/Warranty

8. Support

For assistance with returns and refunds, please use our online support portal:
https://esupport.gigabyte.com/Login/Index

 

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